Business Operation : Quality and lean management

• Course description :

- From Quality Management to Lean Management
- Quality versus Performance
- Issues related to the deployment of a Quality Management System
- The ISO 9001 2015 frame and core principles
- Monitoring performance, how ?
- Lean Management principles and tools

• Course syllabus :

Module 1 – Quality: Why? What? : 

- What is quality? Common definitions, standards definitions
- What is a requirement?
- Defining quality : producer’s based view versus customer’s based view
- What is quality management?
- Quality management why? Targets, costs reduction, manage performance, develop competitiveness, cultivate customer loyalty

Module 2 – ISO 9000 2015, global approach
- Conceptual framework: overview, PDCA process, 8 core principles, benefits of a QMS, why an ISO certified system fails ?
- A 4-pillar structure : 
- Management responsibility,
- Resource management 
- Product realisation requirements and customer focus
- Measurement, analysis and improvement requirements of processes
- The mandatory procedures
- Changes between the 2008 and the 2015 version

Module 3 – Lean Management principles and tools (Kaizen approach)
- DMAIC, Value Steam Mapping, wastes -Muda-, Root Cause Analysis (problem-solving approach) and solutions deployment (Action Plan and follow-up)
- Lean management philosophy : skills management and value creation 
- Process analysis, how ? 

• Lecture : 6 hours    
• Case (Kaizen Workshop) 12 hours - Group work process analysis (DMAIC) 
• Total number of hours : 18,00    

• Methodology :
  - Course with examples of ISO and Lean practices in companies
  - Short cases to be prepared in order to acquire concepts and vocabulary
  - Practice in Kaizen workshop :  process analysis from mapping to  Action Plan and solutions monitoring  (case provided by C. Aubert-Baudequin)

• Acquire understanding of ISO 9001-2015 principles and be able to use a PDCA approach to quality
• Acquire understanding and be able to put into practice a continuous improvement approach (DMAIC and Lean Management principles)
• Acquire tools and practice to be able to analyse processes in the supply chain

• Contrôle continu
  - Work and participation : 40 %
  - Individual work : 60%

Lean Supply Chain – Logistics Management – Paul Myerson – MacGraw Hill
La boîte à outils du Lean – Radu Demetrescoux – Dunod 2015
Logistics and Supply Chain Management – Creating Value, adding networks – de Christopher Martin

Christian Hohmann : http://christian.hohmann.free.fr/
Institut Lean France: http://ilf-lean-services.com/
L’ APICS : http://www.apics.org/
 Lean Entreprise Institut : http://www.lean.org/
Portail AFNOR : www.afnor.org